Each despatch generates a tracking number. This page sets out how to follow your parcel and when to contact us.

Finding your tracking number

Despatch triggers an email and an SMS to you, carrying the courier’s name and the tracking reference.

No tracking message? Search your spam folder, then ask us at sales@manoriarchive.shop.

Check your order

Enter the order number and the email used at checkout, and the current status comes back on this page.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

How to track

Use the carrier’s own tracking page — we ship with Delhivery or India Post. An AWB from one courier will not resolve on another’s website.

Tracking goes live once the courier scans the parcel, which may be some hours after we hand it over.

Interpreting the tracking

  • Booked — the consignment number exists; pickup has not happened yet
  • In transit — travelling through the network, scanned at hubs only
  • Out for delivery — with the local rider for delivery today
  • Attempted — delivery was tried and failed, usually an unreachable number
  • RTO — the parcel is on its way back to us and we will be in touch

A stalled consignment

Long-distance consignments often go quiet for two or three days. Past that, email sales@manoriarchive.shop and we take it up with the carrier ourselves.

The carrier is our supplier, so the query is ours to raise. Just tell us and we will handle it.

If a parcel is lost

A carrier-confirmed loss means a free replacement or a full refund, delivery charge included. We do not make you wait on their claims process.

Help with tracking

  • Email: sales@manoriarchive.shop
  • Telephone: +91 99294 49217
  • Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST. Closed on Sundays and public holidays.
  • Business: Manori Archive
  • Address: E-21/22, Siddharth Nagar, Sector 9, Malviya Nagar, Jaipur, Rajasthan 302017, India