Manori Archive accepts returns within 7 days of delivery. What follows sets out exactly what can come back and what cannot.

Counting starts when the parcel arrives. A delay in transit therefore costs you nothing.

Items we accept back

We accept returns of unused goods in original condition, packaging and accessories included, with proof of purchase.

There is a difference between checking and using. Checking is fine; a fitted or commissioned item cannot be returned.

Exclusions

  • Used, fitted or otherwise commissioned goods
  • Bespoke or personalised items
  • Discounted clearance lines, labelled on the page
  • Items returned without their original packaging or missing parts
  • Claims brought outside the 7-day period

None of this affects your rights where an item is faulty, damaged in transit or simply not what you ordered. Those are dealt with separately and are never time-barred at 7 days.

Faulty, damaged or wrong items

Tell us within 48 hours at sales@manoriarchive.shop, attaching photographs and a single continuous video of the parcel being opened.

Collection is arranged and paid for by us. The outcome is a replacement or a full refund, as you prefer.

Starting a return

  • Drop a line to sales@manoriarchive.shop citing the order reference
  • A return authorisation comes back to you, generally within one working day
  • Use the original packaging, and write the reference where it can be seen
  • We arrange a pickup where the courier serves your PIN code; otherwise we send you a despatch address
  • The refund follows inspection at our end

Timing of refunds

Refunds leave us within 7 days of approval. UPI payments return to the same handle; COD orders are settled by bank transfer.

The item price is refunded in full. The delivery charge on the outbound leg is retained only where the return is by choice.

We charge no restocking fee and make no deduction for opening the box.

Escalating a return

Write to sales@manoriarchive.shop and mark the message for the attention of the proprietor. We answer escalations ourselves rather than routing them through a queue.

We are on +91 99294 49217 in working hours, and reachable by post at E-21/22, Siddharth Nagar, Sector 9, Malviya Nagar, Jaipur, Rajasthan 302017, India.